HANDMADE POP-UP TERMS OF SERVICE
Last Updated: February 26th, 2019
Welcome to Handmade Pop-Up!
These Terms of Services (“Terms”) outline your access to our website (www.thehandmadepopup.com) online shop, products, services and features (collectively, the “Services”) provided by Handmade Pop-Up (“we”, “us”, “our”).
1. PERSONAL INFORMATION
2. PARTICIPATING ARTISTS
Anyone interested in selling their work with Handmade Pop-Up (“Artist” or “Seller”) must read our Seller Agreement to understand the full terms and conditions governing their application and participation in our online events (“Events”). By applying and/or participating as a Seller in any Events, you acknowledge that you have read and agree to the Terms we have set out.
3. CURRENCY & PAYMENT
Handmade Pop-Up works on a drop-shipment style business model. We do not personally handle any inventory of product, and each vendor is responsible for shipping items directly to the customer. This means if you order from more than one artist, your products will ship and arrive separately.
All Sellers agree to timely fulfillment of their orders. We establish an event-wide shipping deadline to ensure orders are fulfilled within 5 business days of the pop-up closing date. If a later shipping date is expected, particularly for made-to-order or custom orders, the expected turnaround time will be clearly outlined in the description section of the product. Products may be subject to different travel times and tracking features depending on location of vendor and shipping company used. Once your item has shipped, a confirmation and tracking number (if available) will be emailed to you.
Customers understand that all purchases may be subject to local charges (sales tax, customs duty) depending on their region and local customs duties. Any additional charges are at the customer’s own expense.
Handmade Pop-Up does take responsibility for any lost or damaged parcels, however, we will facilitate communication between the Seller and the Customer to reach a solution.
As Handmade Pop-Up is a seasonal event, all items are non-refundable. However, if there are any concerns with your order, please contact us at firstname.lastname@example.org and we will connect with the selling artist to discuss your options.
6. ADDITIONAL INFORMATION
Handmade Pop-Up reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event that a purchased product is sold out, Handmade Pop-Up has the right to cancel the order and refund any amount paid in the best way. Handmade Pop-Up shall also notify the customer of equivalent replacement products if available.
7. CONTACT US