Handmade Pop-Up
Terms of Service

 
 

Last Updated: July 19th, 2019

Welcome to Handmade Pop-Up!

These Terms of Services (“Terms”) outline your access to our website (www.thehandmadepopup.com) online shop, products, services and features (collectively, the “Services”) provided by Handmade Pop-Up (“we”, “us”, “our”).

By accessing our Services, you’re agreeing to these Terms of Service, our Privacy Policy, and our Seller Agreement. "You" means you individually or on behalf of a company, assuming you have the authority to bind such a legal entity on their behalf. By accessing our Services, you warrant that you are at least 18 years old, or have parents' permission. If you do not agree to all the terms in this document, you may not use or access our Services.

1. PERSONAL INFORMATION 

All personal information you provide to us or that we obtain will be handled by Handmade Pop-Up with respect to our Privacy Policy. Please read our Privacy Policy and Seller Agreement in full to understand how your information may be collected, used, and shared when accessing our Services.

 

2. PARTICIPATING ARTISTS

Any individual or entity interested in selling their work with Handmade Pop-Up (“Artist” or “Seller”) must read our Seller Agreement to understand the full terms and conditions governing their application and participation in our online events (“Events”). By applying and/or participating as a Seller in any Events, you acknowledge that you have read and agree to the Terms we have set out.

3. CURRENCY & PAYMENT 

Handmade Pop-Up operates in USD. All product and shipping costs appear in USD, and the price applicable is that set at the date on which you place your order. Your order total will always be displayed before confirming your purchase. All transactions conducted through Handmade Pop-Up are handled and transacted through third-party dedicated gateways for your protection. Any data collected through these third-party services is subject to that third-party’s Privacy Policy, and it is your sole responsibility to read and understand their legal documents.

4. SHIPPING

Handmade Pop-Up works on a drop-shipment style business model. We do not personally handle any inventory of product, and each vendor is responsible for shipping items directly to the customer. This means if you order from more than one artist, your products will ship and arrive separately.

All Sellers agree to timely fulfillment of their orders. We establish an event-wide shipping turnaround to ensure orders are fulfilled within 7 business days of the order date. If a later shipping date is expected, particularly for made-to-order or custom orders, the expected turnaround time will be clearly outlined in the description section of the product. Products may be subject to different travel times and tracking features depending on location of vendor and shipping company used. Once your item has shipped, a confirmation and tracking number (if available) will be emailed to you.

Customers understand that all purchases may be subject to local charges (sales tax, customs duty) depending on their region and local customs duties. Any additional charges are at the customer’s own expense.

Handmade Pop-Up does take responsibility for any lost or damaged parcels, however, we will facilitate communication between the Seller and the Customer to reach a solution.

5. RETURNS

As Handmade Pop-Up is a seasonal event, all items are non-refundable. If there are any concerns with your order, please contact us at hello@thehandmadepopup.com and we will connect with the Seller to discuss your options.

6. ADDITIONAL INFORMATION

Handmade Pop-Up reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event that a purchased product is sold out, Handmade Pop-Up has the right to cancel the order and refund any amount paid in the best way. Handmade Pop-Up shall also notify the customer of equivalent replacement products if available.

7. CONTACT US

If you have any questions regarding our Terms of Service, Privacy Policy, Seller Agreement, or other documents, please contact Grace Gulley and Samantha Shaw at hello@thehandmadepopup.com.