SHIPPING AND RETURNS
Handmade Pop-Up works on a drop-shipment style business model. We do not personally handle any inventory of product, and each vendor is responsible for shipping items directly to the customer. This means if you order from more than one artist, your products will ship and arrive separately.
We establish an event-wide shipping deadline to ensure orders are fulfilled within 5 business days of the pop-up’s close. If a later shipping date is expected, particularly for made-to-order or custom orders, the expected turn-around time will be clearly outlined in the description section of the product. Once your item has shipped, a confirmation and tracking number (if available) will be emailed to you.
RETURNs & DAMAGEs
As Handmade Pop-Up is a seasonal event, all items are non-refundable. However, if there are any concerns with your order, please contact us using the form below and we will connect with the selling artist to discuss your options.