SHIPPING AND RETURNS
Handmade Pop-Up works on a drop-shipment style business model. We do not personally handle any inventory of product, and each vendor is responsible for shipping items directly to the customer. This means if you order from more than one artist, your products will ship and arrive separately.
All Sellers agree to timely fulfillment of their orders. We establish an event-wide shipping deadline to ensure orders are fulfilled within 5 business days of the pop-up closing date. If a later shipping date is expected, particularly for made-to-order or custom orders, the expected turnaround time will be clearly outlined in the description section of the product. Products may be subject to different travel times and tracking features depending on location of vendor and shipping company used. Once your item has shipped, a confirmation and tracking number (if available) will be emailed to you.
Customers understand that all purchases may be subject to local charges (sales tax, customs duty) depending on their region and local customs duties. Any additional charges are at the customer’s own expense.
Handmade Pop-Up does take responsibility for any lost or damaged parcels, however, we will facilitate communication between the Seller and the Customer to reach a solution.
RETURNs & DAMAGEs
As Handmade Pop-Up is a seasonal event, all items are non-refundable. However, if there are any concerns with your order, please contact us using the form below and we will connect with the selling artist to discuss your options.