SHIPPING AND RETURNS
The Handmade Pop-Up works on a drop-shipment style business model. We do not keep any inventory of product, and each vendor is responsible for shipping items directly to the customer. To clarify, this means your products will ship and arrive separately when purchased from a number of different vendors. Vendor information is always provided in the Product Description for every item in the shop. The Handmade Pop-Up cannot take responsibility for any parcels, and any concerns must be addressed directly with the respective vendor.
Shipping regulations will vary slightly for each vendor. Each vendor's estimated shipping time will be noted in the product description prior to sale. Most items ship within 5 business days of the pop-up’s closing, unless noted as made-to-order or pre-order in the product description.
Once your item is shipped, a shipping confirmation and tracking number (if available) will be emailed to you.
RETURNS + EXCHANGES
As The Handmade Pop-Up is a seasonal event, all items are non-refundable. If there are any issues with your parcel or goods, please email the respective vendor to discuss your options. Your sale receipt will be emailed to you when you purchase, and that should have the contact information for the vendor responsible for your items.
DO YOU STILL NEED HELP?
If the information above didn't help you, please click the button below and we will figure out how to help you.