Video Tutorial: Shipping & Fulfillment
Introduction to video.
The days are growing longer, the night air is becoming warmer, and Handmade Pop-up is back in season!
Written summary of Video
We’re working with a large group of artists in a short period of time, so we kindly ask that you are mindful and respectful of the deadlines put in place.
We do our very best to keep communication lines open, but please understand there are just two of us. We’re always an email away, but please make use of the resources we’ve provided to help ensure a smooth event.
Your primary platform for general questions should be the Facebook group: HMPU Artists Hangout. A handful of our artists have participated in the past and will likely be able to help you out. It’s also a great resource for connecting with one another! Unless you have a case-specific question, please post your questions in the Facebook group to see if you can get an answer before emailing us.
If you don’t have Facebook, don’t worry! We’ll always send our major communications and deadline reminders via email. Please make sure you’ve added firstname.lastname@example.org to your safe senders list to avoid losing emails to spam. We can not be responsible for lost/missed emails.
MARKETING & PROMOTION
The best thing you can do to help make this event a success is spread the word. We’ll be sending out fresh social media graphics throughout the event, and we’ve shared some promo ideas in the guide to follow, so keep reading for tips on making the most of your experience in this pop-up. Let’s do our best over the next month to turn up the chatter and build the hype! We promise it’ll make for a more successful event for you and your fellow artists.
Above all, we want this to be a successful event for everyone involved. From past events, we’ve received consistently positive feedback on the level of support and sense of community we build. We strongly encourage you to take advantage of the resources, networking, and exposure opportunities offered throughout. Get to know your fellow artists!
Please keep in mind, as with any market, your participation in this event does not guarantee sales. While we would love nothing more than to have all our vendors walk away with sales, the ones that have done the best in the past are those who participate in promoting and are active in the community. This event isn’t about sitting passive and watching the sales roll in—as with any other sales platform.
Community is at the core of everything we do with Handmade Pop-Up.
SHIPPING & HANDLING FUNDS
It is the sole responsibility of you, the artist, to research and set your shipping rates appropriately. We do not keep any portion of these set S&H rates. We ask that all artists have their items shipped within 5 business days of the closing of the pop-up. If you’ve coordinated a longer turnaround with your buyer (particularly custom or made-to-order), please email us your estimated ship date so we can note that in our books.
Although we state throughout the site that HMPU offers no-refunds due to the handmade and seasonal nature of this business, we do believe that every customer should be heard. If the customer receives damaged goods or is unsatisfied with the product due to misrepresentation, we will allow them to make a case for refund or replacement of the product. We will do our best to facilitate as much of this as possible to take the burden off of you, however there will be some communications required of you. It is very important to the integrity of this pop-up that these situations are handled by the artist in a timely manner and with respect to the customer.